Shipping policy
Shipping Policy
At Paws and Shelfs, we want every order of pet supplies and accessories to arrive safely and conveniently at your door. Our shipping policy is designed to provide clear information about order processing, delivery times, shipping costs, and tracking so you can shop for your pets with confidence.
Order Processing
Once your order is successfully placed, our team begins processing it as quickly as possible. Orders are typically processed within 1–3 business days. Please note that weekends, public holidays, sales events, and periods of high order volume may occasionally require additional processing time.
Shipping Times
After your order has been processed and shipped, delivery times may vary depending on your location, shipping method, carrier availability, and other factors. Estimated delivery times are provided at checkout whenever available. While we work with shipping providers to ensure timely delivery, actual delivery dates cannot always be guaranteed because delays may occur due to weather, customs, carrier disruptions, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated based on your order, delivery destination, selected shipping method, and applicable promotions. Any available shipping charges will be displayed during checkout before you complete your purchase. From time to time, Paws and Shelfs may offer promotional shipping rates or free shipping on qualifying orders.
Order Tracking
When tracking information is available, you will receive shipping details after your order has been dispatched. You can use the tracking information to monitor your package as it travels to your delivery address. Please allow some time for tracking information to become active after shipment.
Delivery Information
Please make sure your shipping address is accurate and complete when placing your order. Paws and Shelfs is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided during checkout. If a package is returned because of an incorrect address, additional shipping charges may apply.
Lost or Delayed Packages
If your order appears to be delayed or has not arrived within the expected delivery period, please contact our customer support team. We will do our best to assist you and provide available shipping information.
By placing an order with Paws and Shelfs, you acknowledge and agree to the terms outlined in this shipping policy. We appreciate your trust and look forward to providing quality pet supplies for you and your furry companions.